TRACKING CALLS
KEEP THIS RECORD ON YOUR DESK AT ALL TIMES
After greeting the caller ask
"how did you hear about us" then record the answer with a mark like
this /, //// after 4 marks strike through, this = 5.
After adding all calls for the month divide each sum by the total to get the
percentage. Round numbers off for simplicity. Six sheets = one year
of calls.
Month January Year 2000
SOURCE OF CALL |
# CALLS |
% |
News Paper 1
|
28 |
24 % |
News Paper 2 |
% |
|
Yellow Pages 1
|
23 | 20 % |
Yellow Pages 2 | % | |
Referral
|
8 | 7 % |
Networking
|
13 | 11 % |
Mail Out Card //// | 4 | 3 % |
Direct Mail 1 | % | |
Direct Mail 2 | % | |
Saw Truck /// | 3 | 3 % |
Trade Show 1 | % | |
regular customers
|
37 | 32 % |
Mall Kiosk | % | |
Radio | % | |
TV | % | |
TOTAL NUMBER OF CALLS FOR THIS MONTH |
116 | 97 % |
Month ____________________ Year ___________________
SOURCE OF CALL |
# CALLS |
% |
News Paper 1 | ||
News Paper 2 | ||
Yellow Pages 1 | % | |
Yellow Pages 2 | % | |
Referral | % | |
Networking | % | |
Mail Out Card | % | |
Direct Mail 1 | % | |
Direct Mail 2 | % | |
Saw Truck | % | |
Trade Show 1 | % | |
regular customers | % | |
Mall Kiosk | % | |
Radio | % | |
TV | % | |
TOTAL NUMBER OF CALLS FOR THIS MONTH |
% |