TRACKING CALLS

KEEP THIS RECORD ON YOUR DESK AT ALL TIMES

After greeting the caller ask "how did you hear about us" then record the answer with a mark  like this /,  //// after 4 marks strike through, this = 5.  After adding all calls for the month divide each sum by the total to get the percentage.  Round numbers off for simplicity. Six sheets = one year of calls.

Month           January                              Year            2000          

SOURCE OF CALL

# CALLS

 %

News Paper 1              ////  ////  ////    ////    ////    ///

28

24    %

News Paper 2  

 %

Yellow Pages 1         ////  ////  ////    ////   /// 23 20    %
Yellow Pages 2   %
Referral                     ////   /// 8 7    %
Networking               ////   ////    ///   13 11    %
Mail Out Card           //// 4 3    %
Direct Mail 1   %
Direct Mail 2   %
Saw Truck                   /// 3 3    %
Trade Show 1   %
regular customers    ////  ////  ////  ////   ////  ////  ////  // 37 32   %
Mall Kiosk   %
Radio   %
TV   %

TOTAL NUMBER OF CALLS FOR THIS MONTH

116 97    %

Month ____________________              Year ___________________

SOURCE OF CALL

# CALLS

%

News Paper 1    
News Paper 2    
Yellow Pages 1   %
Yellow Pages 2   %
Referral   %
Networking   %
Mail Out Card   %
Direct Mail 1   %
Direct Mail 2   %
Saw Truck   %
Trade Show 1   %
regular customers   %
Mall Kiosk   %
Radio   %
TV   %

TOTAL NUMBER OF CALLS FOR THIS MONTH

  %